Download App
1. Introduction
RupyPay is a digital financial services platform operated by V3 PAY GLOBAL PRIVATE LIMITED.
This Privacy Policy applies to information collected through the RupyPay website, mobile application, partner platform, customer support channels and other services operated by us.
2. Information We Collect
Depending on the services you use, we may collect information necessary to provide, maintain and secure our services.
Personal Information
- Name and contact details.
- Mobile number and email address.
- Business and retailer information.
- Identity and KYC information where required.
- Banking and settlement information where required for transactions.
Transaction Information
- Transaction references and status.
- Service and payment details.
- Recharge, bill payment and money transfer information.
- Commission and settlement information for partners.
Technical Information
- IP address and browser information.
- Device type and operating system.
- Application usage information.
- Log and diagnostic information.
3. How We Use Information
We may use collected information to:
- Provide and operate RupyPay services.
- Process transactions and settlements.
- Complete KYC and verification requirements.
- Provide customer and partner support.
- Prevent fraud, misuse and unauthorized transactions.
- Improve platform performance and user experience.
- Communicate important service updates.
- Meet applicable legal and regulatory requirements.
4. Information Sharing
We do not sell personal information for advertising purposes.
Information may be shared with appropriate service providers, banking partners, payment processors, technology providers, verification providers or regulatory authorities where necessary to provide services or comply with applicable law.
We may also disclose information where required by law, court order, governmental authority or for the prevention and investigation of fraud or other unlawful activity.
5. Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also protect their passwords, OTPs, PINs and other authentication credentials.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, comply with contractual obligations and meet applicable legal, regulatory and accounting requirements.
7. Your Rights
Subject to applicable law and regulatory requirements, you may have rights regarding your personal information, including:
- Requesting access to certain personal information.
- Requesting correction of inaccurate information.
- Raising concerns regarding the use of your information.
- Requesting deletion where legally permissible.
Certain records may need to be retained because of legal, regulatory, transaction or fraud-prevention requirements.
8. Cookies
Our website may use cookies and similar technologies to remember preferences, understand website usage, improve performance and enhance the user experience.
You may configure your browser to restrict or block cookies. Some website functionality may not operate correctly if certain cookies are disabled.
9. Third-Party Services
RupyPay may integrate with third-party providers to support payments, verification, banking, communication, analytics, security and other services.
Such third parties may process information according to their own applicable policies and contractual obligations.
10. Children's Privacy
RupyPay services are intended for individuals and businesses legally permitted to use financial and payment services. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
Any updated version will be published on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.